Honestly, my first machine I ordered never really worked properly. I chatted with customer service and within a few days of letting them know about the problem they sent me a new one which works really well and does everything they say they should. I drink a lot of water apparently so I do fill it up a lot but the water itself is clean, plentiful and same with the hot water. Would love to see a larger capacity model. Now that I have one that fully works, would recommend highly.