I was really hesitant to buy this due to the expense and the lack of real reviews that weren't sponsored. I debated and researched for months! But... I'm really glad finally I got it! It looks so much prettier and neater than a lot of the other reverse osmosis filters out there. The hot water feature is so nice for tea/coffee. I love that the glass pitcher it comes with fills automatically and stops automatically, regardless of how full it already is. One small complaint is that if you use a regular cup or mug to dispense into, it does splash out a bit as it's filling so sometimes I just hold my cup up to it. I've seen other complaints about it being "loud" but it honestly is not loud at all, and only makes a low rumbling noise for a minute or so when you replace the water, then it is silent. It tastes great and has worked without any problems so far (I've had it about one month). I highly recommend!